Damaged or Incorrect Items

• Contact us within 10 business days of delivery
• Include your invoice or order number
• Photos of the item and packaging help us assess and resolve the issue quickly

General Returns

We do not accept returns for change-of-mind or unsold inventory. If you have a unique situation, we’re happy to discuss options.

Refunds or Credit

Once your claim is approved:

• You may choose a refund via EFT (Electronic Funds Transfer) or a credit on your account toward a future order
• Refunds are processed within 7 business days
• We do not store bank details, please provide your EFT information each time a refund is requested

Shipping

• If the issue is on our end, we’ll cover return shipping
• For other cases, shipping is the buyer’s responsibility

Exceptions

Custom, clearance, or seasonal items are final sale and not eligible for return

We value your partnership and want every order to arrive just as expected. If something’s not right, reach out with details (and a photo if helpful), and we’ll take care of it.