Australian Made. Naturally Beautiful.

Privacy policy

1. Who We Are 

This website is operated by Pastel Pines International Pty Ltd (ABN 40 062 619 425), located at 30 Walker Street, South Windsor, NSW 2756. We supply wholesale products exclusively to approved trade customers. For any privacy-related inquiries, please contact us at:


2. What Information We Collect 

We collect personal and business information, which may include:  

  • Contact names, email addresses, and phone numbers  
  • Business name, ABN, and billing/shipping addresses  
  • Purchase history and account preferences  
  • Website usage data (e.g., IP address, browser type, device information)  
  • Information submitted via wholesale application forms or trade inquiries 


3. How We Collect It 

We collect your information when you:  

  • Apply for a wholesale account  
  • Place orders or request quotes  
  • Contact us via email, phone, or online forms  
  • Interact with our website, including through cookies and analytics tools 


4. Why We Collect It 

We use your information to:  

  • Evaluate and approve wholesale applications  
  • Process orders and manage your account  
  • Provide customer service and trade support  
  • Send operational updates and promotional communications (only if you’ve opted in)  
  • You can opt out of promotional emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.  
  • Improve our website, services, and user experience  
  • Meet our legal, regulatory, and tax obligations 


5. Disclosure to Third Parties 

We may share your information with trusted third parties, including:  

  • Logistics and payment service providers  
  • IT and marketing support partners  
  • Legal or regulatory authorities when required by law  

We do not sell your personal information. All third parties are contractually obligated to handle your data securely and in accordance with applicable privacy laws.


6. Overseas Disclosure 

Some of our service providers may be located outside Australia. In such cases, we ensure that these providers are bound by privacy obligations equivalent to those under Australian law.


7. Access and Correction 

You may request access to or correction of your personal information by contacting us using the details above. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth) (“the Act”), including any applicable codes approved under Section 18DD of the Act. This includes compliance with the National Privacy Principles introduced on 21 December 2001.


8. Complaints 

If you believe your privacy has been breached, please contact us at:

We take privacy concerns seriously and will investigate your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au].


9. Updates to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The most current version will always be available on our website.
By using our website, submitting a wholesale application, or placing an order, you acknowledge and accept the terms of this Privacy Policy as they apply at the time of your interaction.


10. Third-Party Services 

Our website is hosted on Shopify, which provides the e-commerce platform we use to serve our wholesale customers. Your data may be stored through Shopify’s data storage, databases, and general applications. For more information, please refer to the [Shopify Privacy Policy].
We also use secure third-party payment gateways to process transactions. These providers handle your payment information in accordance with their own privacy and security policies.