FAQs
Wholesale accounts are available to verified businesses including retailers, boutiques, spas, online stores, interior designers, and gift shops. A valid ABN and resale details is required.
The minimum wholesale order value is AUD $350 (excluding GST and freight).
All Pastel Pines home fragrance products are manufactured in our factory located in South Windsor, NSW, Australia.
Yes. We specialise in private-label manufacturing for candles, diffusers, room sprays, essential oils, pot pourri and more. Minimum order quantities apply. Please refer to the Private Labelling page on our website for more information.
Our typical lead time is approximately 5-7 working days, depending on product type and order size.
Yes. We welcome international wholesale enquiries. Please contact our sales team with your region and requirements.
We provide catalogues, product images, scent descriptions, pricing support, and merchandising guidance to help you present our products to your customers.
Our team is here to assist with wholesale enquiries, product details or private-label information.
Email: sales@pastelpines.com Phone: (02) 4577 7111
Candle FAQs
We use a soy–vegetable wax blend that is vegan-friendly and provides a clean, even burn.
- 230g candles: approx. 20+ hours
- 300 g candles: approx. 25+ hours
- 420g candles: approx. 30+ hours
Burn time may vary depending on fragrance type, environment and usage.
Generally, our candles contain between 8 – 10% fragrance.
We use only cotton, lead-free wicks or in some products we use wooden wicks.
We check the documentation for each fragrance to ensure it is safe to use in candles in the specified concentration.
Please refer to our product usage instructions on each candle product listing.
We claim a 12-month shelf life for candles, after that time the scent may fade or the burn performance may be affected.
Yes, all candles are blended, poured and finished at our facility in Windsor, NSW.
Yes. Fragrances, packaging and branding can be customised to suit your business’s needs. Minimum order quantities apply. Please refer to the Private Labelling page on our website for more information.
Reed Diffuser FAQs
- 80 mL diffusers: up to 6 weeks
- 145 mL diffusers: up to 12 weeks
- 200 mL diffusers: up to 16 weeks
Strong airflow, fans or open windows can cause the fragrance to evaporate faster. Placement in a low-draft area will extend longevity.
To maintain a consistent fragrance, we recommend flipping the reeds once a week. This refreshes the scent and helps it diffuse evenly. If you prefer a stronger scent or notice it fading, you can flip the reeds more often—every few days works well in larger or drafty spaces.
Tip: Flip reeds over a paper towel or sink to avoid staining surfaces with diffuser oil.
Our Reed Diffusers are made with high-quality fragrance oils. Most are alcohol-based for optimal scent dispersion.
Yes, all reed diffusers are produced in-house in Australia.
Yes. Diffusers can be fully customised, including fragrance, bottle type, labelling and packaging. Minimum order quantities apply. Please refer to the Private Labelling page on our website for more information.
Essential Oil FAQs
Essential oils are natural plant extracts known for their aromatherapy benefits.
Fragrance oils may include natural and synthetic components and are created primarily for their scent performance.
Please refer to our product usage instructions on each product listing for full guidance. Essential oils should be kept out of reach of children and pets. Do not apply directly to the skin unless properly diluted. For further safety information, always consult the usage instructions provided with your product.
Our pure essential oils are sourced globally, with each origin chosen for optimal growing conditions and oil yield. For example, our Lavender Oil is harvested from the cooler climate of Bulgaria, while our Orange Oil comes from Brazil, where citrus thrives. For a full list of sources, please contact sales@pastelpines.com.
Yes. Essential oils are available for private-label. Minimum order quantities apply. Please refer to the Private Labelling page on our website for more information.
Room Spray FAQs
Room spray longevity depends on the fragrance type, room size, and ventilation. Typically, a few sprays will scent a room for several hours.
Our room sprays are made with high-quality fragrances. They are alcohol-based for optimal scent dispersion.
Room sprays are designed for use in the air. While some customers use them on linens or soft furnishings, we recommend testing on an inconspicuous area first, as some fragrances may cause staining or discoloration.
Yes, all room sprays are blended, filled, and labelled at our facility in South Windsor, NSW.
Yes. Room sprays can be customised with your choice of fragrance, bottle style, labelling, and packaging. Minimum order quantities apply. Please refer to the Private Labelling page on our website for more information.