Frequently Asked Questions

How are my orders processed?
When you select the products you want to order from the catalogue and add them to your shopping cart, simply follow the steps.
We will process your order and send you an invoice that will have the shipping calculated and your purchase order number included. Our standard terms and conditions apply for payment of goods.

What is the difference between Fragrant and Essential Oils?
Fragrant oils are a mixture of synthetic and natural products, formulated to give pleasant fragrances. They have no other properties.
Essential oils are natural plant extracts. They are chosen because of their known aromatherapy therapeutic properties. They may also have a pleasant fragrance, however, this is entirely incidental.

How do I use Fragrant Oils?
Fragrant Oils should not be taken orally and are not for external use.
Fragrant Oils can be used in Oil Warmer or to freshen up Pot Pourri and Cinnamon Sticks, to gently scent the room.
Do not put oils on furniture or clothing as it may cause damage. Never leave oils burning in Oil Warmer unattended.
Oils are flammable, do not use, or store near a naked flame.

How do I use Essential Oils?
Essential Oils should not be taken orally.
Do not use undiluted on skin. Carrier oils, such as Renu Sweet Almond oil must be used when applying to the skin. Keep out of reach of children and pets.
Do not use during pregnancy or breast feeding.
If suffering any medical condition, consult your doctor before use.
Some oils can cause allergic reactions to some people. Patch test a small amount of diluted Essential Oil on the inner arm before use. Discontinue use if irritation occurs.
People with nut allergies should avoid using Sweet Almond Oil.
If swallowed seek medical advice or call the Poisons Information Centre in Australia on 131126.
Do not put oils on furniture or clothing as it may cause damage.
Use Essential Oils with adequate ventilation.
Wash your hands after handling Essential Oils.
Never leave oils burning in Oil Warmer unattended.
Essential Oils are flammable, do not use, or store near a naked flame.
Avoid exposure to the sunlight after use, some Essential Oils are photosensitive and will react with the skin in direct sunlight or UV light.
Store Essential Oils in a cool dark place away from direct sunlight.

Oil Warmers
Fill your burner bowl with water and add a few drops of your favourite fragrant oil or Essential oil. Do not overflow. When candle is lit under the burner the fragrance will fill the air.
Do not leave warmer in room unattended.
Do not let the water run dry while tea light is alight or electric warmer switched on.
Take care when touching. Oil Warmers get hot. Do not move while alight or with wax in liquid form.

Vacuum Cleaners
A few drops of fragrant oil on the vacuum filter will fill the air with a pleasant fragrance when using the vacuum.

Revitalize your Pot Pourri
Add a few drops of your favourite fragrance to your Pot Pourri, mix well and this will refresh the fragrance.

Diffuser Fragrance
Pastel Pines manufacture and sell Refills for Reed Diffuser Refills and Catalytic Lamps. See the online shop for fragrances.

Is there a minimum order value?
Pastel Pines International does not ask that you reach a specific Minimum Order Value. We understand that our Home Fragrance products are complimentary and decorative items for your store (plus they make it smell great!).
Also some people like to try out a small order first, just to see how the products go.
Bear in mind that you pay the freight (at cost) for the shipment of your order so of course it is in your interest to make this freight worthwhile when working out the order value.

How long will it take to get my order?
Our normal turnaround for orders is 10-14 working days

Australian Made
All fragrant products, with the exception of our Incense, are Australian Made and Owned, here at Pastel Pines International, in South Windsor NSW.
Our Incense is made to our specifications, and imported from India.